Client Name: Q2W Ltd
Contact Name: Chris Wall – Managing Director
Project Objective: Design, Build and Install an ISO 9001:2015 Quality Management System
Client Project Brief:
Q2W is a Folkestone based business construction industry supplier providing NVQs and training to meet all Health & Safety Compliance requirements. The client wanted to consolidate and formalise their existing policies, procedures and manuals and gain the prestigious ISO 9001 certification demonstrating their commitment to quality assurance and the highest possible standards of customer service.
Scope of QBH Solutions Work:
The overall scope was to provide support and assistance to Q2W Ltd with the transition of their existing uncertificated ISO 9001 Quality Management System to ISO 9001:2015 including the provision of support, guidance and where required training on the changes generated by ISO 9001:2015 including –
- Context of the Organisation – Internal & External Issues & Interested Parties & Their Requirements
- Actions to Address Risks and Opportunities / Business Risks
- Planning of the Quality Management System – Objectives
- Organisational Knowledge
- Design & Development of Services
The development of these systems was undertaken in liaison with Q2W Ltd representatives who were also trained on the management and implementation of these systems.
ISO 9001: 2015
Quality Management Systems
Need Help with Your ISO 9001 Application?
QBH Solutions offer help in maintaining and implementing these systems, for all types of businesses all over the South East and London.
The Client View:
Why did you decide that your business should look to gain the ISO 9001 certification? (e.g. necessary to tender for work, to improve processes, to engage the team, to standardise best practice, etc?
I wanted ISO 9001 to help pull together the processes used in the organization and to demonstrate to our clients and customers our commitment to outstanding customer service and delivery.
Why did you look for a consultant to support you through the planning, documentation and audit process for the ISO certification?
A consultant can help us to move through the process much quicker than we would have been able to on our own.
What were the key deciding factors that made you choose QBH Solutions to support you through the journey?
QBH had done some HR work for us previously and we really like how Dave and his team have delivered the previous projects, QBH are great at making things easy to understand and implement.
What were the key areas that the ISO Quality Management System helped to improve within your business?
The documenting of business flow charts and processes has been a really useful part of the processes, Dave came in one session and we had the processes up on a project and the team were there to review and be trained on them.
What advice would you give to other businesses looking to achieve an ISO certification?
Go for it, it will help you to see your business differently and open up opportunities that you may not have seen before. Definitely use Dave and QBH!